Return & Refund Policy
At Kamdhenu, we strive to provide high-quality products. If you are not fully satisfied, please review our policy below.
1. Eligibility for Returns
- • Product is damaged or defective
- • Incorrect product delivered
- • Product quality issue
- • Return request must be raised within 3 days of delivery.
2. Non-Returnable Items
- • Perishable goods (if applicable – e.g., food, farm products)
- • Opened or used products
- • Items without original packaging
3. Return Process
To initiate a return:
- 1.Email us at soundatteabhinandan@gmail.com
- 2.Provide:
Order ID
Product details
Reason for return
Photo/video proof (if damaged)
- • Once approved, we will ask you to ship the product back.
4. Refund Policy
- • Refunds will be processed after product inspection.
- • Refund will be credited to:
→ Original payment method OR → Bank account (if required) - ⏳ Refund timeline: 5–10 business days
5. Replacement Policy
- • Replacement is subject to product availability.
- • If unavailable, a full refund will be issued.
6. Shipping Charges
- • If return is due to our error → FREE
- • If customer-initiated return → shipping charges may apply
7. Cancellation Policy
- • Orders can be cancelled before dispatch.
- • Once shipped, cancellation is not allowed.
8. Contact Us
For return or refund support.